I am taking it in to get the overheating engine recall work done and for an oil and filter change ($280
).Anyhooo.... in passing I mentioned that the small retaining clip that holds the springy thing that in turn holds the headlamp in broke off the other week when I changed the light (under normal pressure I must add). I needed to change it because obviously my headlamp broke.
So the service girl tells me Mark Celia / Selia? from Mitsubishi warranty says that because I did it, it is not covered under warranty as it is not a manufacturing defect and I would need a new headlamp cost around $800 or so
Before I go kicking and screaming and having a hissy fit, can I get some feedback from anyone who has had a similar warranty job knocked back and more importantly - what is the process or what route can I take if I get the (expected) knockback?
I propose that;
1. The headlamp had to be changed immediately so therefore I could not wait for Mitsubishi to do it, otherwise my car is not roadworthy
2. It broke off under normal hand pressure and was not being forced
3. Therefore it should be covered under warranty
Cheers
Rob
