Mitsubishi's response to a warranty claim

[Johnathon123]

I made a claim on the warranty for the diesel knock here is the response from Mitsubishi

Receipt of your correspondence regarding the above mentioned vehicle is acknowledged.

Naturally, we regret to read of your dissatisfaction with the Triton and your comments have been noted and are respected.

Please be advised that Mitsubishi Motors Australia Limited (MMAL) do not provide technical assistance directly to our valued customers as we are unable to make an accurate assessment via phone or email. MMAL empower the Service Managers at authorized Mitsubishi dealers to make decisions and they have access to the MMAL Technical Support team and the MMAL Regional Representatives for advice.

In order to be of assistance, we have contacted our Regional Representative who has advised that the information provided by the dealer suggests that the condition you are experiencing is the adjustment of the fuel quantity and timing control by the engine management system, and is considered normal for the Common Rail Direct injection engine in this model Triton.

While this condition does fluctuate with engine RPM and load, it is not a fault with the engine and does not indicate a manufacturing defect.

As per your Service & Warranty book, MMAL will repair or replace any original equipment components identified as defective in material or workmanship. The warranty does not provide for refunds or replacement vehicles.

We trust that the above information clarifies our position in this regard.

[todd.brenda]

Oh Yeah!!! Go MMl, nuthin beats a good bit of PR!!! My oldies have a 97 Paj and half way across the nullabour the rear axles started to make a guest appearance out from the diff towing a caravan,anyway $600 tow later and repair man says this is common for this model,SO a nastyletter sent to MMl they eventually paid for towing and parts to fix BUT the oldies had to pay $200 labour costs

[Johnathon123]

Yes it is great PR.

I will let you know how we go this week

[rat patrol]

Mate a question.
is your engine surging when you are under power or at cruse?
If so It is The suction control valve I had my replaced at 15,000ks with no cost at all. and it is a reconized issue with the new 2.5.
Cheers
Rat

[Johnathon123]

Hi Rat

Yes it is, thanks for the heads up.

I will speak to the dealer tomorrow and let you know.

[Johnathon123]

Hi Rat

Yes it is, thanks for the heads up.

I will speak to the dealer tomorrow and let you know.

[Johnathon123]

So the truck is in at the dealers for two days of "intensive testing"

After they drive it around the block I will let you know what they say

Fingers crossed

[Johnathon123]

I have followed up with mmal 3 times.

Absolutely no response.

Still waiting.

[jop]

So the truck is in at the dealers for two days of "intensive testing"

After they drive it around the block I will let you know what they say

Fingers crossed

So what did they say?

[Johnathon123]

Been a little busy.

The dealer declared there to be nothing wrong.

MMAL have agreed to have the regional rep look at it in the new year so really no further along

[Lee-thal]

PM sent Johnathon