ARB SURE POWER SEPARATOR PRODUCT RECALL

[johno]

I don't know if this effects anyone on here, I just received this via an email from ARB
I thought I'd post it up just in case.
Cheers Johno



SURE POWER SEPARATOR
PRODUCT RECALL
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ARB wishes to advise its customers of an official voluntary product safety recall by its supplier Sure Power.

The recall relates to model 1314 and 1315 Sure Power Separators supplied between August 2009 and June 2011 in a specific serial number range. These units were until recently also included in some ARB Dual Battery Kits.

Please note that the recall only applies to units within the serial number range listed in the recall notice below.

It is believed some units may have internal circuit board capacitor failure which may lead to overheating, smoke and/or fire during or following use.

It is imperative that customers stop using the product immediately and contact Sure Power Inc directly to exchange the recalled unit for an equivalent replacement product or full refund.

ARB staff will not be able to assist customers unless they have contacted Sure Power to register their product, and therefore we ask customers to follow this procedure to make the process as smooth as possible.

Sure Power has set up a free call number specifically for this recall. Customers can register their unit on the number below.

Free call: 1800 649 913

Please click here for an official recall notice from Sure Power which includes a list of affected serial numbers.

Sure Power and ARB are working closely to rectify this issue as soon as possible and we thank you for your patience during this time.

Best regards

ARB Corporation Ltd
42-44 Garden Street
Kilsyth VIC 3137

[MN GLXR]

Saw this one in the paper today .... http://www.recalls.gov.au/content/index ... Id/1004707

Product descriptionThe battery separators are unidirectional (1314) and bi-directional (1315) modules with an integrated relay for 12 Volt systems. The units monitor both the main and auxiliary battery banks.

Identifying features
Model 1314 (S/N 09004545 - 10008041)
Model 1315 (S/N 09002323 - 10003168)

What are the hazards?
If the capacitor fails and overheating, smoke and/or fire occurs, it may result in property damage and/or injury.

What are the defects?
Some units may have internal circuit board capacitor failure, which may lead to overheating, smoke and/or fire during or following use.

Dates available for sale1st
July 2009 - 30th June 2011

Traders who sold this product
ARB Corporation Ltd (ARB)

Supplier
Sure Power, Inc

What should consumers do?
Consumers should immediately stop using and/or disconnect the product and contact Sure Power, Inc. (see below) to exchange the recalled unit for an equivalent replacement product or receive a full refund.

Call Sure Power, Inc. at 1800 649 913 or e-mail recall@surepower.com or return recalled product to Reply Paid 2577, Sure Power, PO Box 2577, Smithfield NSW 2164 with your name, address and telephone number, specifying preference for replacement or refund.

[Cowboy Dave]

topics merged

[GadgetMN]

Looking around, came across this note, just in case someone has one installed... not sure warranty would cover a cabin fire from after market part?!?

PRODUCT SAFETY RECALL—Sure Power Battery Separator Model Numbers 1314 and 1315
Dear Customer:
Sure Power, Inc. (Sure Power) has been producing quality, ruggedized power conversion and power management products for 52 years, with an outstanding record of performance in the challenging non-automotive transportation application environment.
Unfortunately, we have had reports of overheating, smoke and on rare occasions, fire, in battery separators models 1314 (serial number range 09004545 to 10008041) and 1315 (serial number range 09002323 to 10003168) (the thermal events). The products were sold in Australia by ARB Corporation Ltd (ARB) and/or re-sold by ARB customers. ARB also sold this product as part of their ARB Dual Battery Tray Kit.
We have been conducting an investigation, including extensive analysis and testing, and though we have not yet been able to determine the actual cause of the thermal events, we currently believe that some units may suffer an internal circuit board capacitor failure, which could lead to overheating, smoke and, on rare occasions, fire.
This may put our customers at risk of property damage or injury, and so we have decided to initiate an immediate recall of the products. We have attached a copy of the recall notice for your information.
If you have either of the affected products please immediately stop using it and either call Sure Power at 1-800-649-913 or e-mail at recall@surepower.com for direction on how to exchange the product for an equivalent replacement product (12V 100A Red Arc SBI12 Battery Isolator) or a refund. Alternatively, please return the product to Sure Power at Reply Paid 2577, Sure Power, PO Box 2577, Smithfield NSW 2164, along with your name, address and telephone number, and specify whether you would prefer refund or replacement.
We are very dedicated to quality and excellence in customer service, and we apologize for any inconvenience this recall may cause. Please feel free to contact us with any question or concerns.
Very Best Regards,
James M Henley
Director, Quality Assurance
Product Safety Recall
Battery Separators:
Model 1314 (S/N 09004545—10008041)
Model 1315 (S/N 09002323—10003168)
Sold throughout Australia from August 2009 to June 2011 through ARB Corporation Ltd. including as part of some ARB Dual Battery Tray Kits. Also re-sold (during the same period) by other retailers who are ARB customers.
Defect Some units may have internal circuit board capacitor failure which may lead to overheating, smoke and/or fire
during or following use.
Hazard If capacitor failure and overheating, smoke and/or fire occurs, it may result in property damage and/or injury.
What to do Consumers should immediately stop using and/or disconnect the product and contact Sure Power, Inc. to
exchange the recalled unit for an equivalent replacement
product or full refund.
Contact Details Call Sure Power, Inc. at 1-800-649-913 or
e-mail recall@surepower.com or return recalled product to Reply Paid 2577, Sure Power, PO Box 2577, Smithfield NSW 2164 with your name, address and telephone number,
specifying preference for replacement or refund.
See www.recalls.gov.au for
Australian Product Recall Information

[Cowboy Dave]

There have already been 2 threads on this if I recall correctly. On tapatalk ATM so can't check properly.

[GadgetMN]

Sorry guys. Dis a search for 'recall', 'battery separator' and 'product safety' and didn't come up with anything relating to this! Cheers for merging!
R