Best dealer service I have ever received!!!!

[baileysw]

My MN Triton is overdue for it's 45,000 k service. By overdue, I mean in time only it has been 14 months since the 30,000k service but I have only done 39,000 k. Obviously I don't use my rig that much. So I ring my friendly local dealer and they tell me that since I am more than 1 month over the 12 month period (despite the low klms), the capped service fee will no longer apply. Instead of costing the normal capped fee of $590, it will now cost me $950 for the same service.

Now that's a sure way to gain customer satisfaction!

Bear in mind that I purchased the vehicle from these guys new and I have paid for them to do all services to date.

So I ring another local (Townsville) company who claim to do warranty services for all vehicles at a lower fee than the distributors. They ask me what vehicle and what service is required, pull it up on a computer, and the explain to me exactly what they will be doing. I tell them I insist on genuine Mitsubishi parts to maintain my warranty and the assure me they can do this. For the 40,000 k service including genuine Mitsubishi parts, the quote was $350.

You can guess where I'm going for my future services.

[Cowboy Dave]

Err sounds like you should be in the rant thread rather than the best dealer thread?

[baileysw]

Thanks for that. Did a search for rant - no luck. Can you point me in the right direction?

[Cowboy Dave]

http://www.newtriton.net/phpbb/viewtopic.php?f=3&t=6819&hilit=Rant+thread&start=2600#p405014

[Quinny]

Thanks Lee - running like a new one again

[Lee-thal]

No worries mate, Glad she running well for you!

[Lunny]

They wash it Quinny lol

[hvac guy]

That's the only thing they don't do

[Quinny]

They wash it Quinny lol

Nahhh, the mongrels ... never going back there again


just jokes

[Lunny]

They washed mine lol...

[Quinny]

WHAT ... no way

[Lee-thal]

Must have rained that day yours was in Lunny,

well one of the days it was here anyway.

If i could wash them guys trust me i would,

[Lunny]

my car likes to spend time in your shop mate,

And for everyones info. i do a crap load of kilometres, so its all servicing and etc... no issues....

[Lee-thal]

Yeah it almost has its own bay now,

[littlebambinos2]

Hi everyone its deb here. I got my other half to take a short video to demonstrate the problem we have every morning with our vehicle, We have taken it to our local dealer, but it does not seem to do what happens here at home for some reason. Dean also wants to add that he didn't know the air-con was on, so you will hear it click off and back on from 2.02m to 2.06m. The real problem starts at 2.44m to 2.54m and you can not only hear it but you can also see the engine jerking and shuttering. We have tried searching the forum for a while but cant seem to find anything. It didn't happen on this start up, but sometimes there is a cloud of grey to white smoke coming out the exhaust. Any help would be greatly appreciated because its got us baffled.

Many Thanks Deb.

http://youtu.be/P5XbjVlBb18

[mad992]

Wow i just watched your video, And while i admit i have NFI , i really hope they fix this asap for you and you get back to trouble free motoring , Mitsubishi spies on this forum get out from behind your desk and sort this out now.

[al coholic]

Does this happen if you don't let it idle in the driveway and just start it up and drive??

There is no codes or CEL at all after this happens??

It looks to me like a fuel issue.... maybe related with the ECU as it is getting up to temp??
But hopefully one of the other guys with a bit more technical knowledge can help.


// Great idea chucking up a video of the problem

[snowman]

seems you are in Brisbane. PM 'lee-thal' and draw his attention to this video.

He is a Brisbane based dealer and i am sure he can help.

[Lee-thal]

That sounds/looks interesting,

Send me an email if you like and we can see if we can get the car in for a cold start,

I have a couple of ideas but would need to be plugged into the car and grab some data from it to determine exactly what it is. should be easy to replicate looking at the way it happens.

lmccarthy@eagersmitsubishi.com.au

[explorer.dave]

That sounds/looks interesting,

Send me an email if you like and we can see if we can get the car in for a cold start,

I have a couple of ideas but would need to be plugged into the car and grab some data from it to determine exactly what it is. should be easy to replicate looking at the way it happens.

lmccarthy@eagersmitsubishi.com.au

Nice work Lee-thal, l reckon you should move business to Perth, l know were l would be going for my services
Also, well done littlebambinos2 for shooting the video, great idea.

[littlebambinos2]

Thanks so much for all the replys everyone" We have just booked the car in with Lee at Eagers Mitsubishi, and he has also arranged for us to have a courtesy vehicle while ours is being looked at. How is that for Great service. Our 1st 15000km service is almost due so we arranged for eagers to do that as well.

Many Thanks Deb

[explorer.dave]

Thanks so much for all the replys everyone" We have just booked the car in with Lee at Eagers Mitsubishi, and he has also arranged for us to have a courtesy vehicle while ours is being looked at. How is that for Great service. Our 1st 15000km service is almost due so we arranged for eagers to do that as well.

Many Thanks Deb

Good stuff,
Shame all the dealers don't offer that quality of service.

[Quinny]

You're in good hands now Deb ... Hopefully the Triton is on the road to recovery

Champion Lee

[Zav78]

What great service! Wish I was based in Brisbane. Very rare to see that these days!

[mattz]

Thanks so much for all the replys everyone" We have just booked the car in with Lee at Eagers Mitsubishi, and he has also arranged for us to have a courtesy vehicle while ours is being looked at. How is that for Great service. Our 1st 15000km service is almost due so we arranged for eagers to do that as well.

Many Thanks Deb

You're in good hands Deb.
Unfortunately there is only one Lee and only one Eagers.
Fortunately for you, they're in your neck of the woods.