I’ve called ARB Moorebank and they’ve since had a look at the rear step and its fitment. The head foreman Sean & Leon the state Mgr got involved, they’ve installed a brand new one and rectified all issues.
I can truly say that they weren’t very impressed with what had transpired and couldn’t apologise enough, they were professional and timely in resolving my matter, they got the car in straight away and fixed all the issues no questions asked. They only wanted to see the customer happy.
They were professional, timely and ready to address my concerns, rectify the situation and make good on the deal. I can truly say I am very impressed in the way that ARB took accountability for what had happened and stood by their product. Both Leon & Sean took responsibility for the situation and sorted in out. Due to inconvenience, loss of time from work etc. they’ve also offered to install new track mounted rhino roof racks and bars FOC!.
I feel they’ve done an outstanding job to recover the customer relationship, treat me fairly and ensure that I was happy in the end. I now feel comfortable that I can trust ARB to stand by and support their product and have decided to forgo the roof rack offer and take a great discount on Deluxe Bull bar, and they've fitted me in for an install before Chrissie despite an extremely tight schedule.
It is possible to turn the worst customer experience into the best customer experience, just by addressing and listening to your customers concerns. Great work!! I now know where I will be going to fit out the rest of my car with all the goodies.