srb wrote:I got exactly same lame response email that everyone is getting. They just have it ready copied to send to anyone that asks the difficult questions. They're hiding it for legal reasons so I guess I can understand that.. When you have something to hide you're best not to comment. Or brush over it with a lie by saying it's only a small number. pffff
croydon wrote:Email & letter sent and same 'say nothing' reply.
While I fully support what BillMcQuade is trying to do, i.e. make MMAL aware of customer concerns and encourage more open communication, I think that the expectation that your email will get a different response is completely unrealistic. They are a company and they're only doing what they should, in terms of the response, which is acknowledging your concerns and making no admission(s) that could land them in a position of further expense or liability. If they, as the management of MMAL, did anything else they'd be hung, drawn and quartered by the parent company and/or shareholders.
The suggestion that something is being hidden here, for other than normal commercial reasons, is bs, Steve. Seriously, in your own business, if you'd had a whole heap of installations go wrong would you be telling the world about it? Especially if in doing so that could give your competitors an edge that might win them the next tender over yours? Of course you wouldn't - you'd just fix what you have to fix and move on. If questioned about it what would you say? Something like "Yeah, we had a couple of problems with those jobs but we've fixed them and don't expect it will happen again"? That's exactly what MMAL are doing, mate - just on a much bigger scale.
Anyway, given the hell that you've put your Triton through and have it come out with relatively few problems, I would have expected that you'd be a shining light of support for the product, not jumping on the bandwagon to bash it, regardless of some of your more recent dealer contacts which maybe haven't been quite to your expectations.