Hi,
I have a full service history but not with the dealer. I have had no need to use the dealer servicing and to be honest it's not that easy to get my car into the dealer service center.
The DPF light flashing occured after 105,000km, before this i had no issues with the car or servicing. Just seems that now out of warranty i have had the high oil level issue and then followed up instantly with a No 3 temp sensor fault on the DPF.
As it is a known problem with some MQ Tritons this would constitute a car defect at build and i should not be paying a majority of the cost to fix the issue. All i want them to pay for is the cost of the sensor and the installation costs. I'd expect the service department to perhaps absorb the cost of the oil considering it was changed by them two weeks ago.
Interesting enough it appears an announcement came out from the ACCC last night in relation to a forcable undertaking being done by Toyota over DPF issues with some of there cars where soe of there customers were rejected for warranty claims due to DPF issues. ACCC advised in the media release that "All businesses, including car manufacturers, are reminded that consumer law rights cannot be excluded, restricted or modified. Warranties operate in addition to consumer guarantees, not instead of these statutory guarantees".
Also of note is the failure of Toyota to advise there customers of DPF related isues "Toyota also acknowledged the ACCC’s concerns that failure to inform consumers regarding mechanical issues with their vehicles (or issues with repairs) may be misleading,” said the ACCC media statement. So if this is a issue and considering not everyone goes to service there vehicle at a MMAL service center how would we know of the problem. I only knew about this through this forum and after the issue occured just outside of warranty.
I'm awaiting there call back but this artical about the ACCC and Toyota may have come at a good time for me to argue the point.
Here is the link
https://www.accc.gov.au/media-release/t ... compliance