Hi guys I have a 2020 model MR GSR,
Recently I took the Ute back to the dealer regarding the Tailgate Assist ( hydraulic strut ) it somehow had caused the tailgate to not open correctly by binding on the cable mechanism next to it, damaging the strut. There has been a noticeable movement to the tailgate laterally left, resulting in a gap of around 3 mm and now a much greater gap of around 8-10 mm on the right where the strut is located. I went to the dealer and they agreed there was a problem and removed the strut.
I presumed the tailgate would be adjusted by the dealer when the strut was removed, but it wasn't. It was too late to re-schedule that day so I re-booked.
After that booking they said it was fixed but they hadn't replaced the strut and the gaps were the same. I then booked another appointment explaining to them about the gaps and how I wanted another strut and to get it back re-aligned the way I bought it, they assured me it would be done.
Today I went back they had the car for around 1.5 hours. I received a call from the service manager who stated they couldn't do anything to adjust the gaps anymore because of a small dent caused by an (esky around the size of a 10 cent piece) which hit squarely on top of the tailgate had caused the tailgate to shift. I then went back and met the manager who tried his best to convince me that was the problem.
Finally after hearing enough BS I then tore him a new one. I said do you honestly expect me to believe 4 bolts that are factory torqued and inspected had moved as a result of being hit by an esky. He said it's possible, I literally couldn't let go of my head. I have now booked another appointment... next stop is the Ombudsman.
My question to the Brains trust.
Has this tailgate problem happened to anyone else?